1. Introduction
These Terms and Conditions govern your use of our website and services provided by Space Techcom Ltd. By accessing our website or engaging our services, you agree to comply with and be bound by these terms.
If you do not agree, you must not use our services.
2. Services
Space Techcom Ltd provides technology and consultancy services, including but not limited to:
- Web design and development
- Cloud hosting and domain services
- Cybersecurity solutions
- AI and data solutions
- IT support and consultancy
All services are provided subject to agreed project scope, timelines, and pricing.
3. Client Responsibilities
Clients agree to:
- Provide accurate and complete information
- Respond promptly to requests for feedback or approvals
- Ensure they have rights to any content provided (text, images, etc.)
- Comply with all applicable laws and regulations
Delays caused by the client may affect delivery timelines.
4. Payments and Fees
- All services are subject to agreed pricing and payment terms
- A deposit may be required before work begins
- Final payment must be made upon project completion or as agreed
- Late payments may result in service suspension
All fees are non-refundable unless otherwise agreed in writing.
5. Intellectual Property
- Upon full payment, the client owns the final deliverables (unless otherwise agreed)
- Space Techcom Ltd retains the right to showcase completed work in its portfolio
- Any third-party tools, plugins, or software remain subject to their own licences
6. Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information shared during the course of the project.
7. Limitation of Liability
Space Techcom Ltd shall not be liable for:
- Indirect or consequential losses
- Loss of business, revenue, or data
- Issues caused by third-party services or providers
Our total liability shall not exceed the amount paid for the services.
8. Service Availability
We aim to provide reliable services but do not guarantee uninterrupted or error-free operation, especially where third-party systems are involved (e.g., hosting providers, cloud platforms).
9. Termination
We reserve the right to:
- Suspend or terminate services if terms are breached
- Terminate agreements with reasonable notice
Clients remain responsible for any outstanding payments.
10. Data Protection & Privacy
We process personal data in accordance with UK data protection laws, including the UK GDPR. Please refer to our Privacy Policy for more details.
11. Changes to Terms
Space Techcom Ltd may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Space Techcom Ltd
Email: contact@spacetecom.co.uk
Website: www.spacetecom.co.uk
14. Refund Policy
Space Techcom Ltd operates a transparent and fair refund policy, taking into account the nature of digital and service-based work.
14.1 General Policy
Due to the time, expertise, and resources involved in delivering digital services, payments are generally non-refundable once work has commenced.
14.2 Deposits
- All initial deposits are non-refundable
- Deposits secure project scheduling, planning, and resource allocation
14.3 Project-Based Services
Refunds for project-based services (e.g. web development, software, AI solutions) are handled as follows:
- If a project has not yet started, a partial refund may be considered
- If work has already begun, refunds will be prorated based on the work completed
- Once a project is completed and delivered, no refunds will be issued
14.4 Subscription & Recurring Services
For services such as hosting, cloud management, or IT support:
- Payments are billed in advance (monthly or annually)
- No refunds are provided for unused time or partial billing periods
- Clients may cancel future renewals with prior notice
14.5 Exceptional Circumstances
Refunds may be considered at the sole discretion of Space Techcom Ltd in exceptional cases, including:
- Failure to deliver agreed services
- Significant service issues not resolved within a reasonable timeframe
14.6 Chargebacks
Clients agree to contact Space Techcom Ltd to resolve any issues before initiating a chargeback or payment dispute. Unauthorised chargebacks may result in service suspension and additional recovery actions.